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Terms & Conditions

1. Terms

General These T&Cs, along with any non-excludable implied terms by law, constitute the entire agreement between the applicant named in the quotation and/or order (referred to as "Customer" or "you/your") and Tasman Saunas Limited (referred to as "we/us/our").

No other contractual terms provided by the Customer, such as those on a purchase order, apply and will not be considered as a counteroffer. By placing an order or making a deposit for the supply of goods and/or services as advertised on this website or elsewhere, you are deemed to have accepted these T&Cs. These T&Cs supersede all other written agreements with us.

2. Payment Options

Debit or credit card payments are preferred payment methods.

Payment by bank transfer/deposit is available for all quotes. The balance of the order must be paid before arranging the dispatch of the goods. Deposits are non-refundable and are not offered in the event of shipping delays.

Full payment for the items listed in this invoice/sales order confirmation must be received prior to Tasman Saunas Limited booking delivery or pickup at a depot. Ownership of the goods remains with Tasman Saunas Limited until full payment is received. We offer various payment options for your convenience, including internet banking, debit card, Eftpos, bank deposit or credit card (Visa & Mastercard).

Payment by credit card (Mastercard & Visa) is subject to a 2% credit charge surcharge. Payment must be made within 24 hours prior to dispatch. Failure to make the balance payment for ordered goods may result in the following actions:

Suspension or discontinuation of goods supply and/or cancellation of your account with us.

Charging the Customer a weekly storage fee if Tasman Saunas Limited needs to hold your stock for longer than 1 weeks past the initial delivery date, unless otherwise specified in writing. The storage fee will be determined at the time based on market rates to recover the costs.

We reserve the right to set-off any amounts owed to us by you against any money owed to you on any account.

You are responsible for all reasonable expenses (including debt collection commission) and legal costs (on a full indemnity basis) incurred by us for enforcing obligations and recovering money due from you.

Any outstanding amounts become immediately due and payable if you default in paying any sums due to us, become bankrupt, commit any act of bankruptcy, or have a judgment entered against you in any court, regardless of any other clause in these T&Cs.

3. Quotations, Pricing, Custom Orders & Deposits

Prices charged will be based on the current quotation or determined by us using our standard prices at the order date. We reserve the right to increase prices, but the prices for existing orders accepted by us will not change. A quotation is valid for 5 days from the date of issuance. We are not responsible for errors in specifications, details, sizes, and quantities provided by you.

Custom and special orders (saunas that are not part of our core range) require a non-refundable deposit. In the event of order cancellation, the deposit will be retained by Tasman Saunas Limited to cover incurred costs, including shipping, handling, storage, and resale expenses.

In instances such as home shows, events and special offers where Tasman Saunas Limited accept a deposit, this will be non-refundable in the advent of change of mind purchase or order cancellation.  

Electronic signatures on documents are binding from the time a person affixes a signature on your behalf. 3.4 Quoted prices do not include (unless specified): (1) any statutory taxes, duties, or imposts levied in respect of the goods and not factored into

In addition to any lien to which we may, by statute or otherwise, be entitled, we shall, in the event of your insolvency, bankruptcy , or winding up, be entitled to a general lien over all property or goods belonging to you in our possession (although all or some of such property or goods may have been paid) for the unpaid price of any goods sold or delivered to you under this or any other contract.

Any order that cannot be fulfilled upon receipt will automatically be back-ordered and processed when stock becomes available. Deliveries at any time are subject to the availability of stock, and we will not be liable for any charges due to product unavailability.

Note, all products require assembly. Assembly not included.

Price Match Terms and Conditions:

Tasman Saunas reserves the right to refuse a Price Match request if the eligibility criteria are not met. Price matching is applicable to the product price only and does not include shipping, taxes, or other fees. The Price Match Policy applies to new, identical, and in-stock items only.

Price matching cannot be combined with other promotions, discounts, or offers. Tasman Saunas may adjust the price on the product or offer a discount code to match the lower price. Tasman Saunas has the right to modify or terminate the Price Match Policy at any time without notice.

Price Match does not apply to products listed on auction sites or wholesale sites such as Alibaba, eBay and Third Party retailers.

4. Restrictions

You acknowledge and accept that we sell our goods only through persons who have been authorized by us to sell specific product categories at specific locations and who comply with our Terms and Conditions. Subject to the provisions of the Competition and Consumer Act 2010: (1) under no circumstances may you sell our goods through the internet or mail without prior written authorization from us; (2) you are prohibited from selling goods on the international market without our express written consent; and (3) we do not grant you the exclusive right to sell our goods. We reserve the right to authorize and/or supply additional retailers in any market area that we deem necessary to adequately cover the market.

Freight Subject to clause 3.4 and unless otherwise agreed, we will ship by the least expensive route and carrier to all points. If you choose a route with a higher charge than the route of our choice for shipment, we will charge the difference to you.

Force Majeure we shall be released from our obligations in the event of a national emergency, war, pandemic, prohibitive governmental regulation, or any other cause beyond the control of the parties that renders the provision of the goods impossible. In such cases, all money due to us shall be paid immediately, and, unless prohibited by law, we may elect to terminate the agreement.

5. Variation

We may vary these terms by providing written notice to you (by email, conventional mail, or by posting the amended terms on our website).

If you do not deem the variation acceptable and you are a consumer or this agreement is deemed to be a Small Business Contract, you may elect not to proceed with the purchase of the goods ordered before the date of the variation but which are intended to be subject to the variation.

If you are not a consumer and this agreement is not deemed to be a Small Business Contract, you agree that the variation applies from the date of receiving notice of the varied terms.

Failure to Act Our failure to enforce or insist upon the timely performance of any term, condition, covenant, or provision in these terms, or our failure to exercise any right or remedy available under these terms or at law, or our failure to insist upon timely payment of monies when due or to demand payment of any charges or fees (e.g., storage fees) that accrue or any extension of creditor forbearance under these terms shall not constitute a waiver of any subsequent default or a waiver of our right to demand timely payment of future obligations or strict compliance with the terms.

6. Legal Construction

These terms shall be governed by and interpreted according to the laws of Australia, and the parties consent and submit to the jurisdiction of the Courts of Victoria.

Notwithstanding that any provision of the terms may prove to be illegal or unenforceable pursuant to any statute or rule of law or for any other reason, that provision is deemed omitted without affecting the legality of the remaining provisions, and the remaining provisions of the terms shall continue in full force and effect.

7. Differences

Final product may vary to what is listed on the website due to product updates by the manufacturer. Some examples of variations include dimensions, weather-proofing, logo additions to name a few.

We do have open communication lines with our manufacturers and all of the information provided on our website comes from the most up to date specifications they have supplied us. By purchasing from you agree that you are happy for products to be modified based from time to time and forfeit compensation if specifications change.

Please note, all outdoor saunas come with free asphalt roofing material for weather proofing and this is not depicted on our website. Note, all sauna products require staining by the user.

8. Warranty

Tasman Saunas Limited warrants the outdoor saunas wood material for five years from the date of delivery against failure due to faulty workmanship or materials, subject to the limitations, conditions, and exclusions expressed in this warranty.

All other outdoor sauna components and parts, including but not limited to the heater and accessories, are warranted for two years from the date of delivery against failure due to faulty workmanship or materials, subject to the limitations, conditions, and exclusions expressed in this warranty.

Outdoor Saunas & Hot Tubs:

Wood material warranty: 5 years from the delivery date against failure due to faulty workmanship or materials. This warranty covers the structural integrity of the sauna's wood components, ensuring a durable and reliable outdoor sauna experience.

Other components and parts warranty: 2 years from the delivery date against failure due to faulty workmanship or materials. This includes the warranty for various sauna components and parts, such as electrical elements, controls, and accessories, to provide peace of mind during the initial years of usage.

Warranty Limitations and Exclusions for Outdoor Saunas & Hot Tubs:

Improper installation, including installation in an electrical circuit not protected by an appropriately rated RCD and installed to national electrical standards, is excluded from this warranty. Proper installation is vital to ensure the safe and effective operation of the sauna.

Subsequent transport of the constructed sauna may cause damage to the product and electrical components, and any faults caused in this way are excluded from this warranty. It is essential to handle the sauna with care during transport to avoid damage.

Warping or damage caused by failure to cover the product when packaged in protective wrap and excessive exposure to sunlight is excluded from this warranty. Proper packaging and protection during storage and transit are essential to preserve the sauna's quality.

Water damage, stains, or swelling of the wood due to sweat or spillage are not covered under this warranty. Proper maintenance and care, including wiping away moisture and spills, are essential to protect the wood.

After 12 months, this warranty is limited to the supply of replacement parts and excludes labor. Regular maintenance and prompt replacement of faulty parts are necessary for continued sauna performance.

Indoor Saunas:

Cabinetry warranty: 5 years. This warranty covers the cabinetry's structural integrity, ensuring a durable and long-lasting indoor sauna experience.

Heater warranty: 2 years. This extended warranty provides added protection for the sauna's heating element, one of the critical components in providing a comfortable and enjoyable sauna experience.

Componentry warranty: 2 years. This warranty covers various sauna components and parts, offering reliable usage during the initial years of ownership.

Warranty Limitations and Exclusions for Indoor Saunas:

Similar to outdoor saunas, improper installation, and subsequent transport damage are excluded from this warranty for indoor saunas.

After 12 months, this warranty is limited to the supply of replacement parts and excludes labor. Regular maintenance and prompt replacement of faulty parts are essential for continued sauna performance.

Ice Bath Warranty:

Ice Baths come with 3 year structural and 2 year componentry warranty ensuring peace of mind when you purchase your ice bath.

Accessories Warranty:

Handrails, towel rails, steps, covers, and lifters warranty: 1 year. This warranty ensures that these accessories are free from defects in workmanship and materials during the initial year of use.

Commercial Use:

For commercial use, heating and parts replacements are not covered under the warranty. However, the warranty for the sauna structure remains 5 years. The commercial warranty provides the necessary coverage for the sauna's structural integrity, allowing businesses to enjoy the benefits of Tasman Saunas Limited products for their customers and clients.

Australian Consumer Guarantees:

Your rights under the Australian Consumer Law are in addition to this warranty. The Australian Consumer Law provides certain guarantees and protections for consumers in relation to goods and services.

Warranty Summary:

Tasman Saunas Limited aims to provide high-quality saunas for your enjoyment. However, please follow the warranty limitations, proper maintenance, and installation guidelines to ensure optimal performance and longevity of your sauna. In case of any defects, contact Tasman Saunas Limited or its representative promptly to initiate the warranty process. Please note, this warranty does not cover transit damage.  

Any claim for transit damage must be made withing 24 hours of delivery and must be supported by photos. From there, we will negotiate any claim for compensation with the delivery provider on behalf of the customer.