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FAQ

Frequently asked questions.

You know that question you had? Well we have an answer for it!

General

What sets your company apart in terms of customer service?

Answer: We pride ourselves on providing exceptional customer service. Our team is dedicated to ensuring a smooth buying experience, assisting with any inquiries, offering guidance on sauna selection, and providing ongoing support even after the purchase.

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How does an infrared sauna differ from a traditional sauna?

Answer: Infrared saunas use infrared heaters to emit radiant heat, which directly warms the body. Traditional saunas use heated air to warm the environment.

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What brand of heater do you use?

Answer: We take pride in offering you the best sauna experience with our trusted Harvia heaters. These heaters are a product of Finnish excellence and are known for their premium quality. You can choose from our range of Harvia heaters, which vary from 4.5kW to 9kW, ensuring that your traditional sauna session is both authentic and truly exceptional. All of our heaters come complimentary - we don't charge for extras.

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What accessories are included with my outdoor sauna?

Answer: We've got you covered with a fantastic set of accessories that we include at no extra cost, adding over $2,000 in value to your sauna purchase. Our thoughtful package includes essentials like a sauna bucket, sauna thermometer and hygrometer, sauna sand timer, two sauna backrests, sauna lamp, sauna panel, aroma cup, Sawo sauna stones, a clothes hanger, and the premium Harvia heater. We believe in transparency, so with us, there are no surprises – just pure value and a complete sauna experience ready for you to enjoy.

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How much will my Sauna cost me to use?

Answer: Daily sauna users can expect to pay between $1 and $1.50 per day to use there Tasman Sauna thanks to the exception insulation and care that goes into making our saunas.

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How does it take for my Sauna to heat?

Answer: It typically takes around 15 to 20 minutes for a sauna to heat up to the desired temperature. The exact time may vary depending on the type and size of your sauna, as well as the heating method used, but this is a reasonable estimate for many saunas.

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What is Full Spectrum infrared heating technology?

Answer: Full Spectrum heating utilizes a combination of near, mid, and far-infrared wavelengths to address various aspects of health and wellness concurrently. Near-infrared promotes skin rejuvenation and cellular health, mid-infrared penetrates deeper for pain relief and enhanced circulation, while far-infrared assists in detoxification and relaxation.

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What are the health benefits of using an infrared sauna?

Answer: Using an infrared sauna can help improve circulation, promote relaxation, relieve muscle tension, detoxify the body, and support overall well-being.

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How hot will my infrared sauna get?

Answer: Indoor infrared saunas maintain an optimal temperature of 50-60°C, ideal for effective sweating and pain relief. Their unique design allows for a vigorous sweat at lower temperatures, reaching deeper into the body. Heating capability is influenced by external ambient temperature, with the maximum set around [Ambient Room Temperature + 40°C].

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How hot will my traditional sauna get?

Answer: With options spanning from 4.5KW to 9KW, depending on the sauna model you choose for your backyard.  With an easy to use controller, they ensure a maximum temperature of 90 degrees Celsius and are renowned for their reliability in maintaining heat in even the harshest outdoor conditions.

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Can I install an outdoor sauna in my backyard or garden?

Answer: Yes, our outdoor saunas are designed for easy installation in your backyard or garden, allowing you to enjoy the benefits of sauna therapy in the outdoor setting of your choice. However, a qualified electrician must be used for any products that require hardwiring

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Products

Are infrared or outdoor saunas energy-efficient?

Answer: Yes, our saunas are designed to be energy-efficient, with low energy consumption and efficient heating elements. This ensures that you can enjoy the benefits of sauna therapy without excessive electricity costs.

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Are your saunas FSC certified?

Answer: Yes, we are committed to sustainability and environmental responsibility. Our saunas are FSC certified, ensuring that the wood used in their construction comes from responsibly managed forests that promote conservation and protect biodiversity.

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What materials are used in the construction of your saunas?

Answer: Our saunas are constructed using high-quality, durable materials such as Canadian cedar, which offers excellent insulation properties and a beautiful aesthetic.

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I see you offer Thermo Pine, please explain what makes this special?

Answer: The process of thermal modification involves exposing the timber to heat, ranging from 190–212 degrees Celsius, and steam. During this chemical-free process, the physical properties of the wood undergo permanent changes, increasing its strength and expanding the range of applications in which it can be used. Due to the modification process in which the timber is essentially ‘cooked’, thermally modified timber does not react to changes in temperature or humidity and it has a lowered moisture content which makes it dimensionally stable and able to retain its shape.

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Other questions?

What maintenance is required for an infrared or outdoor sauna?

Answer: Our saunas are designed for minimal maintenance. Regular cleaning of the interior and exterior surfaces, along with checking and replacing any faulty components, is typically all that's needed to keep your sauna in excellent condition. We also recommend staining your sauna at least once per year with products such as Cabot's or a similar product.

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Do I need a permit for my spa?

Answer: Securing a building permit is a crucial step when it comes to setting up your brand-new portable spa pool. This essential requirement is due to the fact that the spa pool necessitates an accompanying safety barrier, which in itself mandates a building permit before installation can commence.

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Does my spa pool need to be registered with the council?

Answer:, it's essential to register all residential pools with the local building authority. This proactive measure ensures compliance and safety while enjoying your spa pool, promoting a positive and responsible approach.

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Do I need a permit for a small deck for my spa or outdoor sauna?

Answer: A building permit becomes necessary for decks with a footprint exceeding 10 square meters or elevating more than 1 meter above the current ground level.

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Is it feasible to manually transport or position a sauna?

Answer: Saunas are quite weighty, and we highly discourage attempting manual lifting. We strongly advise consulting our pre-delivery guide for expert guidance and practical insights before embarking on any sauna relocation plans.

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Can I use a sauna if I have certain medical conditions?

Answer: It's always recommended to consult with a healthcare professional if you have any specific medical conditions. However, many individuals with various health conditions can safely use saunas. Please refer to our guidelines or consult with a healthcare provider to determine if sauna usage is suitable for your situation.

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