Shipping policy

Lead times

All sauna products are custom-made to order. As such, there is a standard lead time of 8-12 weeks required for the production of the models. By accepting the quote provided, the customer acknowledges and agrees to the aforementioned lead time and understands that no product will be delivered prior to the completion of the custom manufacturing process.

Payment Options

A deposit is required at the time of purchase. The balance of the order must be paid before we arrange the dispatch of the goods. We may exercise our discretion to determine the circumstances in which a deposit may be refundable, however refunds are not offered in the event of shipping delays.

Full payment for the items listed in purchase order  must be received prior to Tasman Saunas Limited booking delivery or pickup at a depot. Ownership of the goods remains with Tasman Saunas Limited until full payment is received.

Payment by credit card (Mastercard & Visa) is subject to a 2% credit charge surcharge. Failure to make the balance payment for ordered goods may result in the following actions:

Suspension or discontinuation of goods supply and/or cancellation of your account with us. 

Charging the Customer a weekly storage fee if Tasman Saunas Limited needs to hold your stock for longer than 3 days past the initial dispatch date, unless otherwise specified in writing. The storage fee will be determined at the time based on market rates taking into account the costs to be recovered.

We reserve the right to set-off any amounts owed to us by you against any money owed to you on any account. 

You are responsible for all reasonable expenses (including debt collection commission) and legal costs (on a full indemnity basis) incurred by us for enforcing obligations and recovering money due from you.

Any outstanding amounts become immediately due and payable if you default in paying any sums due to us, become bankrupt, commit any act of bankruptcy, or have a judgment entered against you in any court, regardless of any other clause in these T&Cs.